Customer Testimonials
Arrived for my appt at 7:30am confirmed by Tiffany the day before with message to prove and they said I did not have an appt. It would have to sit there until Monday because "they could not fit it in". I went to Service manager office (heavyset guy) to complain and he did not even look from behind his computer. Absolutely the worst experience and the female service writer has ZERO personality. Smile it doesn't hurt!!
Horrible horrible horrible. Stay away. My car went in for a simple oil change. Left me stranded next day. They have no idea what they’re doing. Tried to blame me. Stole 2 of my air caps. Had all 4 when went in. Thieves.
Initially, I was going to keep quiet but having to now pay approximately $11k for parts and labor to my 2013 range rover within 5 months, is outright thievery.
Please review my previous invoices, over the past year and a half and you will know that I have spent close to 15K, give or take, between 2 range rovers. I had a 2012 and now a 2013 range rover.
In or about December 2021,
I had my 2013 Range Rover serviced by Cherry Hill Land Rover less than six months ago in December 2021. I met with Loraine (Service Advisor) to report and discuss the irritating whistling noises &... Read More DealerRater - Jun 29, 2022
Shopped online for new defender 90. OUTRAGEOUS added dealer mark-up Its the same LAND ROVER OUTRAGEOUS markups from east coast to the west coast and every dealership in between.
If Anyone is looking for a range rover go see Jimmy H. Very helpful and pleasant.
Jean, the sales representative was very nice. She wasn't pushy at all. The car was exactly as advertised. I recommend working with them.
Take your car for repair ANYWHERE but here. I have gotten nothing but the run around since I brought my broken down Range Rover in 8 weeks ago (yes, May 11th). We were told the repair would be under warranty before we brought the car in and now suddenly it’s not. It took 4 weeks to even diagnose a problem (with little to no communication from them) and I’m still not sure what the status of the repair is, 4 weeks later. Dave in the service department doesn’t answer the phone or return calls and he says he leaves messages ... Read More DealerRater - Jul 12, 2021
I scheduled a Thursday service appointment over a week in advance for my Land Rover and clearly stated what the service was for and that Land Rover corporate had agreed to a 30% goodwill contribution for the service, treated like a warranty claim. The promised loaner car was not available so an employee had to bring my wife to a car rental dealer.
The vehicle was not looked at on the scheduled appointment day and was not finally ready until FIVE DAYS later, the following Tuesday!!
We received the e-mail copy of the Invoice and the 30% was not reflected on the ... Read More DealerRater - Jan 21, 2021
Avoid this dealer. Purchased a CPO RRS only to find out the occasional shimmying was due to a bent control arm, which cost me over 1K out of pocket. My sales rep kept assuring me this was the dynamic suspension kicking in. No way in xxxx this vehicle was "inspected" or "certified". I have the parts for proof as well. I have been battling JLR corporate office for almost an entire year. Disgusting brand. Disgusting dealership.
Horrible! Went to go look at a convertible. I confirmed my appointment at 1:12pm with Dustin, I get there and they tell me it sold in the morning! No one thought to inform the potential buyer??!!
DO NOT TAKE YOUR VEHICLE HERE THEY OVER CHARGED ME MY TRUCK CAME OUT WORSE THAN IT DID GOING IN THE SERVICE MANGER NO HELP , IM NOT LETTING THIS GO IM GOING TO GET ANSWERS ON WHY THEY MESSED MY TRUCK UP
The service was performed quickly, thoroughly, and professionally. The employees were friendly, helpful, and very mindful of protecting against the pandemic. Could not be happier with the service department.
Leased my wife a DIsco Sport last year. This has been a great vehicle. I've been in twice and service was great from the appointment setters, to the advisors and mangers. Super painless and respectful of time.
Great customer service they take good care of you they go above and beyond to make everything work for all parties involved! Thank you for everyone
Brought my LR4 for Routine maintenance but the bill came to $4000 and almost immediately I began having problems with my tire pressure monitoring system which has been a problem from the very beginning
If I can give less than a star, I would’ve! Took my 2019 brand new Discovery 4 times for the same problem. And every time they tell me it’s fixed, to find out it’s not fixed. The fifth time I took it in for water leaking-in from the windshield. They promised to Replace my car and now jaguar Land Rover of America won’t even answer or return my calls.
Our service was excellent! John was very attentive to us. He called and updated us and gave us options. They worked hard to find the underlying issues. He offered a loaner when we decided to do one of the extra steps that would take an extra day. Our Land Rover has 160,000 miles and we thought it might not be repairable. Happy to say it’s running great again! Thank you Cherry Hill Land Rover and thank you John!
Loraine and the team are great- they took good care of my issues and concerns. The dealership is a bit out dated and old, but The Land Rover team is Awesome!! Cant wait for my next purchase or service.
This my third Ranger Rover from Land Rover of Cherry Hill. I now live in Pennsylvania but will continue to have my Evoque serviced at this dealership and when I purchase a new one will definitely only buy from them. Excellent service department and my service associate took care of everything.
The service department is the worst the Management is the reason why there is total dysfunctionality they talk down to you the landrover product is constantly in the shop
No work done and no communication. Charged me $2500 for tests that said nothing was wrong and had to go to another dealership to fix. Said I had a leak but he didn’t want to put it on the slip because he would get in trouble. Stay away.
Have an old 97 discovery 1. 52,000 miles on the od. josh took very good care of her. Only Land Rover knows how to fix the older models. Let me leave her in the building overnight when it was raining and pick it up next day. Very accommodating.
We bought our truck in 2014 and we live in North Jersey! We always get our truck serviced down there, we love everything about them. They are reliable and always go above and beyond what is needed. They have been very thorough. We wouldn't buy or service our Range Rover anywhere else.
Just had my vehicle at the new dealership for annual service and everything was excellent Easy to schedule appointment Easy to schedule loaner vehicle Friendly and most helpful staff
DO NOT GO HERE OR THEIR NEW LOCATION @ JAGUAR. My coolant like kept coming on. They topped it off on 3 occasions. My 4th visit they claimed I needed a new radiator and laundry list of other items totaling $8,000. My Range Rover has 50,000 miles on it. i went to another Range Rover mechanic and their diagnosis WOULD NOT have fixed my minor sealant issue. THEY ARE ALL ABOUT MAKING $$ and NOT fixing your vehicle. Go to DESI Auto in Stratford NJ instead. Thank me later!!
Don’t go for services. I will never go there. My car has some minor dents, first pic. After repair, it becomes more serious. The paint got cracked after repair, second pic, and a minor problem becomes a serious problem now costing thousands of dollars for further repair. The service people there tell lies, bad service and back work. If you don’t take pictures and don’t talk with them through emails, every price will increase. I experienced this. Luckily I took pictures.
I purchased a Range Rover Sport such a Beautiful truck!! The sales person Erick was great! And whenever I have to bring it in for service or just have a question Bob is awesome as well!! Thanks guys you ROCK!!!!!
I was been customer here for more than 4 years. Actually, this is only auto shop I used to go. I used to like this place and I also recommend my friends to go there. And I spent a lot of money in In the their shop, they used to provided great service and customer service. But things change this year. It take me 17 days to get my car back for this small problem! They said they "renew" front shocks for me as they state it need to renew , but they initial said it's just error sensor message ... Read More DealerRater - May 1, 2018
I had a monthly payment quote with down payment from Erik, net sales guy who seemed like an okay guy. I responded ok, but let me put more down to lower my monthly. No response. Emailed again and again, no response. Really wanted the vehicle, had bought there before. What's so bad about putting more down to lower the monthly payment?
I brought my truck in for routine maintenance and the software update corrupted my truck. Although unacceptable, the no care attitude of the customer service person here was not ok. No apologies. Even stated it was partially my fault as I let them install the software update. Still laugh at the fact they even said that to me.I now have to go back next week to get it fixed and miss more time at work. For an expensive luxury vehicle, I would expect customer service to be better. I will now look for a third party to serve my ... Read More DealerRater - Jan 14, 2018
Please think twice about purchasing a car from the only dealer within 30 miles of the next best option - it's a Range Rover things will go wrong they always do- the service people are rude, ignorant and abrasive. They know they got u and they treat u that way. Do urself a favor. Buy a Mercedes or a Lexus
Huge fan of all Land Rover models. Not a big fan of poor customer service, especially when I spend 50,000+ on a vehicle. When I bring my Cadillac into the dealership I am greeted at my car and walked inside to the person who will be helping me. At Landrover in cherry hill they dont even greet me when i walk in. This is what upset me the most, no one not sales not the receptionist said hello to me and asked if I needed help. I get better customer service at Walmart. At least act like you care, your customers ... Read More DealerRater - Oct 30, 2017
I've never left a bad review in my life and with that being said I had a Horrible Experience! Poor customer service on top of ignorance.
I have never dealt with or seen anything like this in my life. I sent an internet query in. Teri Chew responded to the first email. I emailed back with questions and wanting info, she did not respond at all. I sent three emails over four days and she did not respond. My wife really wanted a Rover so we decided to just drive up and take a look at the SVR she wanted. A sales agent approached us while on the floor, answered all our questions, took us on a test drive. The wife was hooked. We started the ... Read More DealerRater - Jun 12, 2017
I am on my 3rd Vehicle from Land Rover Cherry Hill, from the sales team to service my experience has been nothing but Outstanding! My husband and I have purchased many cars and the entire buying process exceeded our expectations. Highly recommend this dealership!
Intent on buying a new Evoque, I really wanted to buy it from my local dealership. Unfortunately, the sales people at Cherry Hill made little effort to help me find a model that met my requirements and were only interested in selling me something they had in their inventory. Since they seldom responded to emails and phone calls either, I took my business to Land Rover of Princeton and they were able to find me just what I wanted.
We have nothing but good things to say about our Range Rover Sport or Land Rover of Cherry Hill. The entire buying and follow-up service have been A+. Terry, our salesperson, could not have been more helpful. This was our first experience with the Land Rover brand and have been very happy.
We just had to share! Our car buying experience at Cherry Hill Land Rover far exceeded our expectations! Jean, from the first Internet inquiry, to the signing of the documents, was terrific! We went in just to "look" and came out "happy campers"! Jean was a wealth of information, taking the time to answer all of our questions. We didn't arrive until 5:10 p.m. The dealership closes at 6 on Fridays. Jean stayed, took the time to "seal the deal" and stayed later than we did, to complete the paperwork and have our vehicle ... Read More DealerRater - Aug 17, 2015
In searching for a new car, I was considering another Mercedes until I met with Jean Hall at Land Rover Cherry Hill. Within minutes of meeting me, she knew what I wanted/needed in vehicle and I was sold! Three days after purchasing my new Range Rover Sport, I noticed a small crack in the plastic molding. Jean and Pierre (the manager) were quick to fix the problem. The service staff is as good as the sales staff. I have had my Sport for two months now, and I am so very happy I decided to go with the Range ... Read More DealerRater - Aug 5, 2015
As a 22-year-old, I’ve never bought a car before, never dealt with car dealers, and never been in an accident.
But over the past three weeks, I’ve now done all three. But I couldn’t have done any of it without the help of Jean Hall. She has been absolutely amazing — a real credit to your company. She guided me through the entire process of buying my first car — a 2014 Land Rover LR2, without a hitch. She was informative, patient, and honest. She worked with my mom, long-distance, in Georgia. She helped me trade in my BMW, had ... Read More DealerRater - Jun 14, 2015
I went to the Land Rover delership to purchase my new truck. I went to many other dealerships and shopped this truck for a while. This dealership, and the salesmen I dealt, with were the reasons I purchased the truck where I did. I was pleasantly pleased with the negotiated price I purchased it for. Tom Dougherty was my salesman. He was very personable and gave it his all to get me a deal I was happy with. We can't wait to take it on a trip as a family. Thank you.
I thought I had the best car buying experience but alas this is my worst experience buying a car from a dealership in over 10 years. I bought a 2014 Range Rover Turbocharged from Land Rover Cherry Hill and after taking delivery I noticed the shock absorbers were feeling road bumps seriously. I took it to my local Land Rover dealership and they discovered the car had serious issues with the struts and lower arms. I contacted the Land Rover Cherry Hill staff Ms Jean Hall that sold the car to me and complained about the issue and also sent an itemized ... Read More DealerRater - May 21, 2015
I was in the market for a pre-owned Land Rover Lr4 and visited multiple dealerships to take a look at their inventory. None could compare to the excellent service we received from Tom Dougherty. He gave us an incredible deal on the vehicle as well as the highest offer for our trade. In addition, when the car was to be delivered, he personally performed an inspection of the vehicle to be sure it looked new. He actually sent it back to have a few minor items addressed and insisted on taking my family to lunch while we waited the few ... Read More DealerRater - May 9, 2015
Last night I bought a vehicle from Tom Dougherty at this dealership. It is the tenth experience I have had with purchasing a car in my lifetime. This was 100 percent the best car buying experience I have ever had. Tom is top notch: knowledgable, friendly, professional and truly a superior salesman. Tom made this experience easy and even fun vs. the traditional frustrating and time consuming. I will look to purchase vehicles from Tom forever. And let me add I came in with a six year old trade and less than stellar credit. Everyone deserves to have this kind of ... Read More DealerRater - May 9, 2015
Brought my car in for maintenance and a software update. After the service was done my check engine light came on about a week later. Car started to feel funny, after attempting to schedule service with LR cherry hill a few times, i decided to take it elsewhere to see what the problem was...Service Tech did a very sloppy job on an oil change, did not screw filter on tight enough, left oil stains all over a hose and bottom on the shield/pan that comes off. Also lost a screw and a clip to the cover that goes ... Read More DealerRater - Apr 6, 2015
Have been a life long Catena family, and was compelled to give Cherry Hill a shot when recently looking for a Rover Sport for my son. Teri made the experience quick, painless, and a break from the usual tedium of BS you get when trading one upscale car for another. Very much appreciated how linear and focused the process was and will be back for more soon
Servicing a Land Rover in Willow Grove PA to Cherry Hill NJ is a fine example of bad to worse.
My perfectly working LR was brought to LR in Willow Grove to fix a front seal leak. They fixed it and the leak got worse. They said they didn't do it. Brought vehicle to LR Cherry Hill, they said somebody broke it wherever it was fixed - without saying LR Willow Grove. LR Cherry Hill returned my car with a dashboard hanging off and wireds hanging out and said I did it. Then they fixed it and broke my ... Read More DealerRater - Jun 24, 2014
This dealer is a scam and robs please and will kill your credit score without even selling you a car they are a real scam
We purchased two vehicles from Land Rover of Cherry Hill in as many months. Terri Chen was exceptional in her duties as our sales associate. She was friendly, professional and extremely helpful and knowledgable. She is passionate about her job and truly believes in the Land Rover product.
Our experience with Land Rover Cherry Hill was fantastic. The team (Teri Chew was our main point of contact) was fantastic and answered all of our questions in a timely manner. More than anything, Teri went out of her way to give us all the information we needed to make an informed decision about purchasing our car. She told us the positive and negatives to all the models/add on's we were looking at and worked hard to make sure that all of our registration and insurance issues were worked out before we moved forward. We couldn't recommend ... Read More DealerRater - May 6, 2013
Friendliest Salesperson I've ever had. Reachable by cell phone and office number whenever I needed her. The staff worked as a team and the dealership is comfortable and laid back. Honest and upfront, and no games. My Range Rover was perfect and my paperwork process was seamless. Would definitely go back for a second car to see Terri.
Staff went out of their way to make me comfortable, spend as much time as I needed without pressure, and secured an incredible price, delivering the car in pristine condition. Brad even sat with me in the car long after hours were done, to be sure I understood the Rover's features and had my Bluetooth and Sirius properly set up.
We have taken our 2005 LR3 to this dealership for major repairs. Alternator failure in August 2010, computer systems freeze November 2010 and just recently to replace a shattered rear window March 2011.
I accepted the possibility that alternators and computer systems can be tricky, and thus, merited more patience when we were not called, not updates, left on hold for long, long streches, etc.
But this final experience, which just concluded this morning, will hopefully be my last.
Let me explain what happened this week:
Our rear window was shattered by a BB gun pellet on Monday evening. My spouse is convinced that ... Read More DealerRater - Mar 25, 2011
Horrible experience from first day of purchase. Condescending to customers with knowing theres no other place to take your car to within hours of each other.. Land Rover has sort of a monopoly of sorts when it comes to service. They know they can do whatever they want and do so, well knowing you have little to no options. Highly recommend rethinking a purchase of any Land Rover product due to the complete disappointment of a brand I bought into thinking it was the total opposite. Disheartening experience since I loved these vehicles since childhood, then when I can afford ... Read More DealerRater - Nov 12, 2010